Charisma Productions in Kelso, WA Closed now

Reviews about Charisma Productions

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  March 09, 2020, by CptSasquatch
  DO NOT GIVE THEM YOUR BUSINESS!!! Should have heeded others warnings!! I wish 0 stars was an option - or negative stars for that matter. We've now paid money for our iPad to be more broken than when we brought it in a MONTH AND A HALF ago! We brought in a broken iPad Mini screen to be replaced and they said it would be fixed in "a couple days" which ended up turning into 3 weeks. When we picked it up the auto wake function didn't work anymore. Brought it back, said he needed to order another screen that had the right parts?? (I'm guessing the magnets...) Then after 2 more weeks we got the iPad back and the screen itself wouldn't stay on - it kept lifting off all the way around the iPad. Took it back again, said they'd fix it. Took another week. This time the home button no longer worked - they added an on screen button though - because you know, that's totally the same thing. Not. Also, the home button is crooked, there's scratches on the underside of the screen (where the black part is around the home button), AND the screen it STILL lifting at the corners. The power button only sometimes works and now sticks. When we complained he told us that we were being "nit-picky" and that this was what we were getting and said he would refund us the cost of labor at $70 but not for the $70 for the replacement screen and LCD. I get that we did in fact walked away with a working screen but we also walked away with them damaging our iPad enough that it's made it unusable for us. Resulting in us just scrapping this whole thing and buying a new one all together. In the end we paid $70 to give them a fully functioning iPad that needed the screen replaced but ended up with an iPad with a working screen (that's damaged and coming off) and it's main buttons not working properly or at all. Plus the cost of a brand new one to replace it.